You may cancel your reservation up to seven calendar days before your scheduled delivery for a full refund. We have to be sticklers about cancellations -- we have a limited number of devices, and if one is reserved it means it can't be enjoyed by others.
If there is an emergency or you are having travel issues, we understand these are completely out of your control. Please call us and we will give you a credit for your reservation.
Not happy with the rental experience we will be happy to compensate you with a full refund.